Customer Service = Relationship Development

The Golden Rule = Treat customers, participants and associates as you would have them treat you.

Synchronous Health is recognized for the quality of our relationships.

We incorporate our values & guiding principles in everything that we do.

Our Company values:

• Respect = Compassion (Non-judgmental + open to change)
• Synchronicity = Relationships + Connection
• Trust = (Credibility + Reliability + Intent) ÷ Self Interest

Our company personality aims to be:

• Fun
• Collaborative
• Driven
• Kind
• Intelligent
• Bold
• Patient
• Purposeful

Guiding Principles

1. Always greet participants with kindness and respect - Listen to what THEY need
2. Conduct business courteously and efficiently
3. Provide information accurately and clearly
4. Maintain confidentiality
5. Respond promptly to all inquires
6. Exceed participant expectations - be credible and reliable

Internal Customer Service

We create our Culture.

Life at Synchronous Health isn't just about treating mental health, it's about promoting kindness for ourselves and others.

• Support each other & act in service of the greater good
• Practice kindness, patience, tolerance & gratitude
• Have fun in all that you do